Celebrate with Confetti Nashville!

All orders are scheduled for shipment based on the event date, not the order date. This ensures painted banners arrive in time for your celebration while allowing us to accommodate all customers efficiently. Please be sure to review current turn around before placing your order. 

Here’s how it works:

• Events Friday–Sunday → Ship the Friday or Monday before

• Events Monday–Thursday → Ship one week before

• All orders ship via UPS with a transit time of 1–4 days from Nashville

• Cancellations are accepted within 24 hours of purchase- after 24 hours, store credit will be issued. 

• Drafts are sent Wednesday–Saturday, typically a minimum of 1 week before the scheduled ship day. 

Banner FAQs

What size are the banners?

We offer two height options: 28 inches and 35 inches. Lengths range from 48 to 84 inches, with custom sizes available upon request.

How do I provide personalization details?

During checkout, there is a personalization box where you can enter wording, themes, colors, and event details.

Will I receive a proof before my banner is painted?

Yes! A digital draft is sent 1 week before shipment for approval.

What is the turnaround time for orders?

Turnaround time varies based on order volume. The latest updates are available on the shop homepage, in the listing details, or by messaging us directly.

How do I request a rush order?

Rush orders are limited:

• Etsy orders → Add the “Rush My Order” listing to your cart.

• Website orders → A rush add-on is available under the personalization section.

Rush availability must be confirmed if we are booked for that month.

How are banners shipped?

Banners ship via UPS in heavy-duty tubes (36 x 3 x 3 inches) in groups weekly according to event date, not order date.

How long does shipping take?

Standard UPS shipping estimates:

• Tennessee: 1 day

• Alabama & Missouri: 1–2 days

• GA, SC, NC, MS, FL, IN: 2–3 days

• All remaining states: 2–5 days

Rush orders are typically upgraded to 1–2 day air shipping. Contact us if you need expedited shipping!

Will I get a refund if my order is late?

Refunds are not issued if the order was shipped on time. I cannot refund delays caused by UPS, but I will assist in filing a carrier claim if necessary.

What happens if my banner is delayed or damaged in shipping?

If your banner is lost or damaged, I will file a UPS claim on your behalf. Please keep all packaging and take photos of any damage. If time allows, I’ll send a replacement.

What banner lengths are available?

Standard lengths: 48, 60, 72, and 84 inches. Custom lengths are available upon request.

When will my advance order be shipped?

Advance orders are shipped closer to the event date unless otherwise requested.

Can I make changes after seeing my draft?

Yes! Once you receive your draft, you can request changes. Please review all details carefully. If we don’t receive a response before shipping, we will proceed with the best option.

What font options are available?

We offer a variety of script and print font styles. Feel free to send inspiration, and we’ll do our best to match it.

What type of paper is used?

Banners are crafted on heavyweight brown kraft paper. White paper is available, but it’s thinner and less durable.

Are there additional costs for custom sizes or designs?

Yes, larger banners and intricate designs may incur additional charges. Send a custom order request for more details.

How far in advance should I place my order?

The earlier, the better! Our turnaround is averaging 5–6 weeks. Check the top of the homepage for the most up-to-date timeline.

Can I cancel my order?

Cancellations are only accepted within 24 hours of purchase. After that, all sales are final. Store credit is available when applicable. If you need your banner sooner, rush upgrades may be available.

If you have any other questions, feel free to reach out—we’re happy to help!